Customer stories

Families who found their new best friend

9 families, in their own words — including the ones who told us what to do better. Every review here is published with the family's permission and tied to a real placement.

Average
4.9
Reviews
9
Recommend
100%
Verified
9
Three Miniature Schnauzer puppies sitting together in the grass

Ten weeks old, family raised

By the numbers

Every figure on this page is calculated from the reviews below — there is no separate scorecard.

5 star 8
4 star 1
3 star 0
2 star 0
1 star 0
A four-star review left up is worth more than a hundred five-star reviews you cannot check.

We publish the critical ones too. If a family tells us we were slow, that is what the page says.

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★★★★★

The price we were quoted was the price we paid

“We had been looking for four months and had walked away from two breeders over money that appeared late in the conversation. Here the whole thing was on one screen before we ever spoke: six hundred for Barney, two hundred to fly him, three hundred held back as the deposit. Nothing moved after that. He came off the flight calm, went straight to sleep in the car, and had his vet check the next morning with nothing to report.”

Dana & Marcus Kessler Naperville, IL · July 2026 · Puppy: Barney Verified purchase

★★★★★

They talked me out of the puppy I first asked about

“I wanted the quietest-looking one in the photographs. I got a long reply explaining why that puppy probably was not right for a first-floor apartment and a full-time job, and suggesting Rosie instead. That answer cost them nothing and earned them everything — Rosie is exactly the dog they said she would be.”

Siobhan O'Brien Portland, OR · July 2026 · Puppy: Santay Verified purchase

★★★★★

Six months on, and he is still the easiest dog we have owned

“Anyone can be charming for a fortnight, so here is the update nobody asks for. Sam is eight months old. He sleeps through, he travels well, he tolerates two children who are not always gentle, and he barks at the postman exactly as much as we were warned he would. Nothing about him has been a surprise, which is the highest compliment I can pay a breeder.”

The Ferreira Family San Antonio, TX · June 2026 · Puppy: Sam Verified purchase

★★★★★

The seventy-two hour vet visit was their idea, not mine

“Being told to take my new puppy to an independent vet within three days, in writing, before I had paid anything, is not what I expected. My vet found a healthy ten-week-old. But the fact that they insisted on someone else checking their work is the reason I would use them again.”

Alan Whitfield Louisville, KY · June 2026 · Puppy: Otis Verified purchase

★★★★★

Ground delivery, and the driver was in no hurry at all

“I chose the door delivery because I did not want an airport on day one. The window was confirmed two days ahead and again that morning. When Willa arrived we spent twenty minutes on the doorstep going through her feeding sheet and her records, and I was asked twice whether I had any more questions before he left. Two months on I still get the occasional message asking how she is doing.”

Emi Nakamura Sacramento, CA · May 2026 · Puppy: Willa Verified purchase

★★★★☆

Honest, thorough, and slower than I wanted

“The paperwork and the questions took longer than I had planned for, and I said so at the time. In fairness, they never pretended otherwise — I was told at the start that they would rather lose a sale than rush a match. Juno is perfect. I would just tell anyone reading this to allow more time than they think.”

Renée Delacroix Ottawa, ON · May 2026 · Puppy: Juno Verified purchase

★★★★★

We drove nine hours to collect him and would do it again

“We wanted to see where he had been raised, and we were told exactly where to come and what to bring. The litter was in the middle of the house, not in a shed at the bottom of a garden, and it showed the first night — he settled in a strange kitchen in under an hour. The agreement was signed at the table with a cup of tea, which is how it should be.”

Tom & Priya Brennan Asheville, NC · April 2026 · Puppy: Hugo Verified purchase

★★★★★

They answered a question at eleven at night about the first night

“Poppy cried, I panicked, I sent a message I did not expect anyone to read until morning. I had a reply in ten minutes telling me exactly what to do and, more usefully, that it was normal. She slept through by the fourth night.”

Greta Havlicek Madison, WI · April 2026 · Puppy: Poppy Verified purchase

★★★★★

Everything they would not claim is what convinced me

“I have read a lot of breeder websites. This is the only one I have seen that marks the things it cannot prove instead of asserting them anyway. When I asked about registration I got a straight answer rather than a sales pitch, and when I asked about the pickup fee I got a straight answer to that too. Dexter is a wonderful dog, but the reason I recommend them is the way they handle a question they would rather not have been asked.”

Folu Adeyemi Atlanta, GA · March 2026 · Puppy: Dexter Verified purchase

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Take the time you need. Read the agreement, ask the awkward questions, and choose the puppy that fits the life you actually live — not the one in the nicest photograph.