Policy 01
Puppy Purchase Policy
What is being sold, what is included in the price, who may buy, and the order in which a purchase proceeds.
Policies
Everything, written down
13 policies plus the purchase agreement, published in full before anyone is asked for money. Read them now rather than at the moment you are being asked to sign.
Buying
4 documentsPolicy 02
Reservation Policy
How the $300 reservation works: what it holds, how it is credited, how long it lasts, and when it is or is not returnable.
Policy 04
Cancellation Policy
What happens if either party cancels before handoff, including the case where a puppy becomes medically unavailable.
Policy 03
Refund Policy
When money is returned, how a claim is made, what evidence is required and how long the process takes.
Health
3 documentsPolicy 05
Health Guarantee
What is guaranteed, the 72-hour independent veterinary examination, what is excluded, and the remedies available.
Policy 10
Buyer Responsibilities
What the buyer agrees to do: veterinary care, housing, training, diet, identification and notification.
Policy 11
Return & Rehoming Policy
The lifetime obligation to contact the seller before rehoming, and how a return is handled.
Getting home
4 documentsPolicy 06
Shipping Policy
General transport terms covering all delivery methods: fees, scheduling, risk, welfare and what happens when travel cannot proceed.
Policy 07
Airport Transportation Policy
Airport delivery at $200: how the flight nanny arrangement works, what happens on the day, and what the buyer must do.
Policy 08
Home Delivery Policy
Home delivery at $250: ground transport to your address, scheduling, the handoff and what you should have ready.
Policy 09
Pickup Policy
Collecting your puppy in person at no extra cost: appointments, identification, paperwork and what to bring.
Website
2 documentsThe agreement itself
Contract
Puppy purchase agreement
The document you will be asked to sign, published in full with a worked pricing example.
Sign online
Sales agreement
Choose your puppy, pick how it travels, watch the total build itself, read every clause and sign electronically.
Why all of this is published
Most breeders send the contract after you have paid the deposit. Ours is on the website before you have sent anything, alongside every policy it references, so you can read the whole set in your own time and ask about anything that does not sit right. That is the point of publishing it.
Read it all? Now the fun part.
Take the time you need. Read the agreement, ask the awkward questions, and choose the puppy that fits the life you actually live — not the one in the nicest photograph.